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    The Stitching Loft goes above and beyond to ensure that all orders are accurate, of the highest quality and are delivered on time.

    The Stitching Loft accepts returns and will refund payment if and when customers are disappointed for following reasons only:

    •  The blank items are flawed
    •  The quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations or
    •  The design of the final product is different from the design submitted by the customer.

    Cancellation Policy

    For Standard Delivery orders, you may change or cancel your order within twenty-four (24) hours of submitting your order.

    For Rush Delivery orders (any order requiring faster delivery than a Standard Delivery order), you may not change or cancel your order.